Customer experience trends and technology for 2021
Digital Transformation Trends and Technology Reshaping Customer Experience For 2021
As per an American Express Global Customer Service Barometer, Americans on average share a bad experience with 16 other people as compared to just 9 while experiencing a good service or product.
Sounds unfair right?
Well, they say the customer is a king for a reason!
Not maintaining an impactful and hassle-free CX is an existential threat for brands. Ask the CEO of Yum! Brands — who has given every employee the latitude to spend up to $10 to fix any customer problem right then and there.
Forward-looking organisations are investing heavily to improve the customer experience and these 5 technologies are proving pivotal:
1️⃣ Customer Analytics For Better Customer Support And Journey Map
2️⃣ AI & ML For Customer Assistance & Intelligent Recommendations
3️⃣ VR & AR For Unmatched Shopper Convenience
4️⃣ IoT For Real-Time Intelligence And Reduced Customer Response Time
5️⃣ Cloud-Based Solutions For Customer Experience Management
Link: https://www.polestarllp.com/top-technology-trends-in-customer-experience-cx
